AutoKartz Enquire

Shipping & Return Policy

We only deal in 100% genuine products sourced directly from the manufacturers. 

We ensure at every point that the product being delivered is genuine and in working condition. ;

Under some unforeseen circumstances if the product is received in damaged condition, kindly inform our service centre to get the product replaced or get else complete refund will be arranged ;

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

It must also be in the original packaging.

Additional non-returnable items:

Gift cards

Products that have been used

Electronics that have not been installed properly

Tyres that have been installed on the wheels.

Lubricant and or other fluid bottles with opened seals

Body parts that have been installed on the vehicle

Filters that have been installed on the vehicle

Bulbs that have been installed in the headlights

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

For any refund queries kindly contact customer care for assistance and guidance. 

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use, Filter seals, bottle seals, waxes or other polishes that have been opened.

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at customercare@autokartz.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded at full price. The customer is only eligible for a refund on the price paid during the sale of the said product.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@autokartz.com and send your item to: NWA Ground floor, Main, 35, Club Road, Punjabi Bagh, New Delhi - 110026.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: NWA Ground floor, Main, 35, Club Road, Punjabi Bagh, New Delhi - 110026

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs 5000, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.