FAQs

WHAT IS AUTOKARTZ.COM

AutoKartz.com is a one stop shop for all car needs. This is a platform which covers very vertical of vehicle ownership. The website allows its users to buy all types of auto accessories, spare parts at wholesale rates. The user can also get their car serviced, repaired, customized and sold all on the same platform. We intend to make car ownership as hassle free as possible.

WHAT KIND OF SERVICES DO WE OFFER?

TradeKartz.com – a Business-to-Business wing of AutoKartz Internet Private Limited, is the largest one-stop online marketplace for all Imported, OE, Aftermarket, Genuine Car Spare Parts and Accessories available for all car brands and models.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any product should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O details (Delivery Order) to us at help@autokartz.com.

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from our logistics partner.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders within India should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

HOW DO I FIND THE RIGHT PART FOR MY CAR?

If you know the name of the part, you can use our search and advanced search feature. You can select your car make, model, year, and category of parts which will then provide you refined results. This can help you locate the right part in a few clicks. If you are confused about the part you need, or can’t find what you are looking for, or for any other query that you may have, Call or email us with no hesitation. We will resolve your query at the earliest.

HOW LONG WILL IT TAKE FOR MY ACCOUNT TO BE ACTIVATED?

After registration, your free account has been created and you can access it any time. But before using it a user must verify their e-mail identification.

What are the main benefits of Autokartz.com?

Get the parts YOU want when you want. With Autokartz.com you are in touch to the major brands which specifically match the desired criteria of your car.

How can I view my order status?

You can view your order through an order number. Upon placing your order, you will be given a username and password that you can use to check your order via the order number. You can find this number when you open your account and check your order details. If you can't find the order number, you can call us at +91 97079 97079 anytime. Just provide us with the date of your order and your full name (the name in the billing section, not the one in the ship to section) so that we can retrieve the number.

Can I change or cancel an order?

Right after the placement and confirmation of your order, it is automatically processed and forwarded to the warehouse electronically. Therefore, cancelling an order will not give the guarantee that the order will be cancelled. If you need to cancel an order, kindly do so (1) within 24 hours if the order is not shipped yet and (2) before your receipt of the Invoice-Payment voucher that will be sent to your email. You can call us at +91 97079 97079.

Do you have a catalog with all of your parts available?

No, we do not have a printed catalog that lists all our offered parts. But, you can find everything that you need when you check our selection online. You don't have to scan page by page because you will find all parts compatible with your vehicle in just a few mouse clicks.

How private and secure is my information?

Very private. Very secure. Autokartz.com is tested regularly and is certified secure by McAfee, a leading online security software company. We also encrypt all information sent across the internet via the Secure Socket Layer technology to ensure its security.

Will I receive notification when my order ships?

Yes. Upon shipping out of your package, we will send the tracking number to your email so that you can track your order.